FAQS

If you have an issue or question that requires assistance drop us an email to support@yigongtoys.shop and we will get back to you within 8-32 hours!

A: Shipping times vary depending on the product and your location.

Delivery time = processing time + shipping time Processing time: Typically, we will ship within 2 calendar days

EXPRESS SHIPPING TIMES

United Kingdom: 3 - 5 Working days

United States: 3 - 8 Working days

Canada: 2 - 11 Working days

Europe: 6 - 12 Working days

Australia:7 - 14 Working days

Brazil:12 - 19 Working days

Middle East:6 - 20 Working days

A: We apologize on behalf of the shipping carrier if your tracking is not updating.

In some cases, it may take the carrier takes 1-2 business days to register your shipment status.

If your tracking number isn’t updating or working at all several business days after receiving the tracking number, please email us at support@yigongtoys.shop with your order number and we’ll get to the bottom of it!

A: Please contact the shipping carrier immediately with your tracking and full shipping address if your tracking information says an attempt to deliver was made, insufficient address, no secure location, is undeliverable and/or being returned to sender. The shipping carrier will be able to assist you and correct the issue.
A: Please inspect your order upon receipt, if the item is defective, damaged or you received the wrong item, please take a photo and contact us by email immediately so we can assess the problem and provide a solution.

We will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@yigongtoys.shop